Customer Overview
One of the largest railroads in the United States, specializes in transporting new vehicles across the country. With a significant portion of its business dependent on delivering vehicles in pristine condition, the railroad faced growing operational and reputational challenges due to inefficiencies in detecting and documenting manufacturing and transportation damage.
The Challenge
The railroad was burdened with escalating costs and inefficiencies in detecting and documenting vehicle damage. Relying on manual inspections across multiple terminals created inconsistencies, delays, and errors. This lack of standardization not only strained internal resources but also impacted customer confidence, as automotive manufacturers sought more reliable and transparent damage reporting.
The Solution
Sphere deployed its PRISM POD solution, which features over 25 high-resolution video cameras, sensors, and scanners to capture each vehicle from multiple angles. This innovative solution integrates seamlessly with the PRISM AI system and on-premises web portal, providing real-time damage detection and instantaneous feedback.
The PRISM web portal also offers an intuitive vehicle inventory management and damage/exception management platform, enabling users to easily search for vehicle records and damages over extended periods. The solution was customized to meet the railroad’s unique operational workflows and installed across multiple terminals, with a typical deployment timeline of 100 days per site. Integration with the railroad’s existing systems ensured a unified and efficient solution.
The Results
- Reduced Inspection Time: The railroad decreased inspection times by 40%, enabling faster processing across all terminals.
- Cost Savings: Manual processes were significantly reduced, cutting operational costs and increasing efficiency.
- Consistent Damage Reporting: Standardized workflows across terminals ensured accuracy and minimized disputes.
- Enhanced Customer Trust: The integrated web portal extended transparency and accountability to third-party partners and customers, fostering trust and confidence in the railroad’s services.
Long-Term Impact
PRISM’s solution transformed the railroad’s damage detection process, delivering tangible ROI and positioning the railroad as a trusted partner for automotive manufacturers. By providing accurate and consistent damage reports, the railroad strengthened relationships with customers while streamlining its internal workflows.
The integration of PRISM’s web portal for third-party access further enhanced transparency and accountability, ensuring long-term trust and collaboration with partners. With scalable solutions and a focus on reliability, the railroad is now better equipped to meet industry demands and maintain its leadership in vehicle transportation.
Conclusion
PRISM empowered the railroad to reduce costs, optimize operations, and enhance customer satisfaction through innovative AI-driven damage detection and standardized processes. With PRISM, the railroad continues to set new benchmarks for efficiency and trust in the rail industry.