A leading ocean carrier specializing in vehicle transportation, operates primarily on the West Coast. With a strong focus on quality and reliability, faced increasing operational challenges and high claims that required innovative solutions.
The Challenge
The ocean carrier was incurring high costs due to damage claims for vehicles shipped from California and Washington state. The claims process was cumbersome, requiring hours of manual investigation to determine whether damage occurred before or during transportation. This inefficiency strained internal resources and impacted customer satisfaction, necessitating a solution that could document vehicle conditions more effectively and streamline claims processing.
The Solution
Sphere implemented the PRISM solution to address the ocean carrier’s challenges. High-resolution cameras were installed at key drop-off points to create detailed condition reports for every vehicle as soon as the ocean carrier took possession. This system documented the vehicle’s state in real time, eliminating ambiguities and minimizing disputes.
The PRISM POD was customized to meet the ocean carrier’s operational needs, including outdoor durability to withstand extreme weather conditions and adaptability for various vehicle types. Sphere worked closely with the ocean carrier’s operations and claims teams to design software tailored to their workflows, ensuring seamless integration with existing processes. Starting with one PRISM POD, the ocean carrier quickly scaled to multiple locations due to the solution’s demonstrated ROI and operational benefits.
The Results
• Tangible ROI: The solution paid for itself in less than six months, solely through reductions in damage claim costs.
• Efficiency Gains: PRISM significantly reduced the time required for claim investigations, freeing personnel to focus on higher-value tasks.
• Customer Satisfaction: Accurate condition reports reduced disputes, building trust and strengthening the ocean carrier’s reputation as a reliable transportation partner.
• Scalability: PRISM’s successful deployment at one site encouraged the ocean carrier to expand the solution to multiple locations, further optimizing their operations.
Long-Term Impact
By leveraging PRISM, the ocean carrier not only resolved their immediate challenges but also positioned themselves for long-term success. Accurate and automated documentation minimized risk and enhanced operational efficiency. PRISM’s scalability ensured the ocean carrier could continue to meet customer demands while maintaining their reputation for reliability.
Conclusion
PRISM’s tailored solution transformed the ocean carrier’s vehicle transportation operations, delivering measurable cost savings, improved efficiency, and greater customer satisfaction. With Sphere’s innovative approach, the ocean carrier is now equipped to navigate the future of logistics with confidence and agility.