Privacy Policy

What Information We Collect

We collect personal information in a few different ways, and we want to be specific about each one.

What You Give Us Directly

When you fill out a contact form, request a demo, subscribe to our newsletter, or reach out to our team, you provide information like your name, email address, phone number, job title, and company name. We collect only what we need to respond to your inquiry and serve you properly.

If you apply for a position through our Careers page, you will provide resume information, contact details, and professional background. That information is handled separately and used only for hiring purposes.

What Our Website Collects Automatically

When you visit our site, standard web technologies collect certain technical data automatically. This includes your IP address, browser type, operating system, the pages you visit, how long you spend on them, and the page that brought you here.

We use this information to understand how people use our website, fix what is broken, and make the experience better. We do not use it to build individual profiles or serve targeted advertising without your knowledge.

Information from Third Parties

In the course of normal B2B outreach, we may receive business contact information from third-party data providers, conference organizers, or referral partners. When that happens, we process your information in accordance with applicable privacy laws and give you clear ways to opt out.

Why We Collect It

We use your personal information for specific, legitimate purposes. Here is what that looks like in practice

To respond to you.

If you reach out, we respond. If you request a demo, we set one up. If you ask a question, we answer it. Your information makes that conversation possible.

To send you relevant content.

If you have opted in to our communications, or if we have a legitimate reason to believe our content is relevant to your work, we may send you product updates, industry perspectives, or event information. You can opt out at any time.

To improve our site and content.

We analyze aggregate usage data to understand what is working and what is not. This helps us build a better experience for everyone.

To process employment applications.

If you apply for a role at Sphere Global, we use the information you submit to evaluate your application and communicate with you about the process.

To meet legal obligations.

Sometimes the law requires us to process, retain, or disclose information. When it does, we comply.

We do not sell your personal information. We do not share it with third parties for their own marketing purposes. That is not a policy we are considering changing.

Cookies and Tracking

We use cookies and similar technologies on sphereglobal.com. They fall into four categories.

Strictly Necessary Cookies

keep the site working. Without them, basic functions break. These cannot be turned off.

Analytics Cookies

help us understand how visitors use our site which pages get attention, where people drop off, and what content is actually useful. We may use tools like Google Analytics for this purpose. The data is aggregate and anonymous wherever possible.

Functional Cookies

remember your preferences so you do not have to set them again every time you visit.

Marketing Cookies

are used to measure the effectiveness of our campaigns and, in some cases, to deliver relevant content across platforms.

You can manage your cookie preferences through your browser settings or through the consent tool on our site. For full details, see our Cookie Policy at sphereglobal.com/cookie-policy.

Who We Share Your Data With

We do not sell your data. We do not rent it. We do not trade it. There are a few specific situations where sharing is necessary.

Service Providers.

We work with trusted third-party vendors who help us run our business hosting providers, email platforms, CRM tools, analytics services, and security systems. These vendors have access to your data only to the extent necessary to perform their function, and they are contractually required to protect it.

Legal Requirements.

If a law, regulation, court order, or government request requires us to disclose your information, we will. We will also disclose it when we genuinely believe doing so is necessary to protect our rights, your safety, or someone else’s.

Business Transfers.

If Sphere Global is ever involved in a merger, acquisition, or asset sale, your information may transfer as part of that transaction. We will let you know if that happens and how it affects you.

We do not share your personal information with other companies for their own marketing purposes. That applies to every data point we hold about you.

How Long We Keep Your Data

We keep personal information only as long as we need it. When we no longer need it, we delete it or anonymize it securely.

Website analytics data is retained in aggregate form and is not linked to individual identities beyond the period needed for analysis.

Business contact information is kept for the duration of our relationship with you and for a reasonable period after, unless you ask us to delete it sooner.

Employment application data is retained in line with applicable employment laws and our internal hiring policies.

If you want to know how long we retain a specific category of data, email us at privacy@sphereglobal.com and we will give you a straight answer.

How We Protect Your Data

We take data security seriously because we work with organizations where operational data carries real consequence.

We use encryption for data in transit. We implement access controls so that only people who need access to your data can get it. We conduct regular security assessments and train our team on data protection practices.

That said, no system connected to the internet can guarantee perfect security. We will not pretend otherwise. What we can tell you is that we treat data protection as an operational standard, not a checkbox.

Your Rights

Depending on where you are located, you have specific rights over your personal information. Here is what those look like.

You can ask us what we have.

You have the right to know what personal information we hold about you and how we use it.

You can ask us to fix it.

If the information we hold about you is wrong, you have the right to ask us to correct it.

You can ask us to delete it.

You have the right to request deletion of your personal information, subject to certain legal exceptions (for example, if we are required by law to retain certain records).

You can opt out of communications.

Every email we send includes an unsubscribe option. You can also email privacy@sphereglobal.com to opt out of specific types of communication.

You can request a copy of your data.

Where applicable under law, you have the right to receive your personal information in a portable format.

You will not be penalized for exercising these rights.

Asking us to delete your data, correct it, or stop sending you emails will not affect how we treat you as a prospective or current customer.

To make any of these requests, contact us at privacy@sphereglobal.com. We will verify your identity before processing the request, and we will respond within the timeframes required by applicable law.

California Residents (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act and the California Privacy Rights Act give you specific rights over your personal information. These include the right to know what we collect and why, the right to correct inaccurate information, the right to request deletion, and the right to opt out of the sale or sharing of your personal information.

We do not sell personal information as defined under California law.

We do not use automated decision-making technology that produces legal or similarly significant effects on individuals.

California residents may submit privacy requests at privacy@sphereglobal.com. You may also designate an authorized agent to act on your behalf. We will verify your identity before processing any request.

The categories of personal information we have collected in the preceding twelve months, the sources of that information, and the business purposes for which we use it are described in the sections above.

EEA, UK, and Switzerland (GDPR)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information in accordance with the General Data Protection Regulation and applicable local law.

Why We Process Your Data

Our legal basis for processing is one of the following: your consent, the performance of a contract with you, a legal obligation we need to meet, or our legitimate interest in running and improving our business where that interest does not override your rights.

That said, no system connected to the internet can guarantee perfect security. We will not pretend otherwise. What we can tell you is that we treat data protection as an operational standard, not a checkbox.

Where your data goes.

Sphere Global is based in the United States, which means your data may be transferred there. When we transfer data outside the EEA or UK, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

Your GDPR rights.

You have the right to access, correct, delete, restrict, and port your personal data. You also have the right to object to certain processing activities and to lodge a complaint with your local data protection authority.

Contact us at privacy@sphereglobal.com to exercise any of these rights.

Residents of Other US States

Privacy laws are now in effect across more than twenty US states. If you are a resident of Virginia, Colorado, Connecticut, Texas, Oregon, Montana, Indiana, Iowa, Tennessee, Delaware, New Hampshire, New Jersey, Nebraska, Minnesota, Maryland, Kentucky, Rhode Island, or any other state with a comprehensive privacy law, you may have rights similar to those described above including the right to access, correct, delete, and opt out of certain processing.

Contact us at privacy@sphereglobal.com. We will process your request in line with the law that applies to you.

Children

Our website and products are not intended for anyone under the age of 16. We do not knowingly collect personal information from minors. If you believe a child has submitted personal information to us, contact us at privacy@sphereglobal.com and we will address it promptly.

Third-Party Links

Our website may link to external sites or platforms that we do not control. This policy does not cover them. We encourage you to read the privacy policies of any third-party site before you share personal information with them.

When This Policy Changes

We update this policy when our practices change, when the law requires it, or when we find a clearer way to explain something. Material changes will be reflected in the updated date at the top of this page. If the changes are significant, we will provide additional notice where appropriate.

We recommend checking this page periodically. The most current version always lives at sphereglobal.com/privacy-policy.