The Challenge
The Solution
Sphere implemented the PRISM solution to address the ocean carrier’s challenges. High-resolution cameras were installed at key drop-off points to create detailed condition reports for every vehicle as soon as the ocean carrier took possession. This system documented the vehicle’s state in real time, eliminating ambiguities and minimizing disputes.
The PRISM POD was customized to meet the ocean carrier’s operational needs, including outdoor durability to withstand extreme weather conditions and adaptability for various vehicle types. Sphere worked closely with the ocean carrier’s operations and claims teams to design software tailored to their workflows, ensuring seamless integration with existing processes. Starting with one PRISM POD, the ocean carrier quickly scaled to multiple locations due to the solution’s demonstrated ROI and operational benefits.
The Results
• Tangible ROI: The solution paid for itself in less than six months, solely through reductions in damage claim costs.
• Efficiency Gains: PRISM significantly reduced the time required for claim investigations, freeing personnel to focus on higher-value tasks.
• Customer Satisfaction: Accurate condition reports reduced disputes, building trust and strengthening the ocean carrier’s reputation as a reliable transportation partner.
• Scalability: PRISM’s successful deployment at one site encouraged the ocean carrier to expand the solution to multiple locations, further optimizing their operations.
Long-Term Impact
Conclusion
Discover how PRISM can revolutionize your operations. Let’s build the future of logistics together! Contact us today.